Summary

The purpose of this position is to ensure that all hardware and software solutions for the organization and its end users are working properly and secure.

Essential Functions

· Resolve hardware and software issues as reported by end users in the form of phone calls, emails, and IMs.

· Log issue resolutions into the KACE Ticketing System, including the time to resolve/support/monitor end users.

· Resolve and escalate incidents in accordance with IT escalation policies.

· Install, upgrade, maintain, and support approved software for Voxx International.

· Assist end users with accessing networks and systems as authorized.

· Log work into the KACE Ticketing System, including all project work that has been approved, for proper tracking and reporting.

Additional Responsibilities

· Provide assistance with projects when requested

Knowledge and Skill Requirements

· Certifications (A , Network , Security , MCP) or equivalent work experience

· Ability to deploy, configure, and support operating systems on desktop (Windows/MAC) and mobile (IOS/Android)

· An understanding of information security within systems and user devices

· Experience troubleshooting end user issues, at the office and remotely, in a timely manner

Our Company offers all full-time employees’ medical, dental, vision (company fully pays vision), 401(k), life insurance, short-term disability and long-term disability.

Our Company is an EOE.

Job Types: Full-time, Permanent

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Please advise your desired hourly rate.

Experience:

• Help desk: 2 years (Preferred)

Work Location: In person